" I've signed
up with a few web hosting companies in the past but Red Apple Hosting
offers the best value around. Excellent service and excellent prices. The
control panel is the best I've seen and allows me to take full control of
my sites, emails and domains with no hassle."
Brought to you in partnership with Morgansoft Ltd.
Customer Care & Support:
Moving Your Website
How to transfer your website to Red Apple Hosting with zero downtime!
only requirement is that you do not delete your current web hosting account
until your new one with us is setup. Follow the steps below to ensure ZERO
downtime and not lose any business off your website.
/ Transferring from other Web Host (ZERO DOWNTIME!)
DO NOT CHANGE YOUR NAMESERVERS JUST YET NOR DELETE YOUR
CURRENT WEB HOST!
Establish a hosting account with us. You will then be able to access
your new account via the server's hostname which you will get on your setup
email. Start uploading your website files to your domain folder through FTP or
any other site publishing software (FrontPage, Dreamweaver, HomeSite, etc.)
In your welcome email, you will get a temporary link to
access your NEW web site before anything goes live. Verify that
everything is working on your NEW site (graphics, web pages, links, etc...)
Once verified, go to your registrar and change your "name
servers" to those that are mentioned in your setup email.
Your site will be updated WORLDWIDE within 24-72 hours.
Note: although you may be able to see your site is on your new server within
possibly 12 hours, please allow a complete 72 hour cycle before you delete your
Enjoy your new site @ Red Apple Hosting If
you have any problems during the transfer, please have a live chat session with
our support staff and let us know what you've done so far, and we'll help you
finish it all up! EVEN IF YOU DO IT RIGHT, drop us a line and let us know that
you love the speed!
you already bought a domain name and want to host with us:
First step is you establish a web hosting account with us.
Start by ordering any of our premium web hosting plans.
After your payment is verfied you will get your setup email within 30 minutes.
In there will be all your usernames / passwords that grant you access to the
server via your assigned server hostname. Proceed to upload your files to the
server via the server's hostname. MAKE SURE YOU PUT
EVERYTHING IN YOUR DOMAIN FOLDER and MAKE SURE YOU RENAME YOUR HOMEPAGE
"index.html" ALL LOWER CASE. Then use the temporary link provided in
the email to view your site.
Once you have everything verfied go to the place where you
originally registered your domain (your registrar).
In your setup email(s) there will be a pair of DNS or Nameservers. Use
those DNS to change them for your domain. If you don't have a domain control
panel (that is where you usally can do these changes) please email your
registrar or call them and tell them to change your name servers to those
provided to you in your setup email from us.
After the DNS changes has been made your domain will now
begin to point to your server with Red Apple Hosting. This will take
24-72 hours to resolve along the whole world as every ISP updates their DNS at
If after 48 hours you can not access your domain via www.yourdomain.com please
do a whois search on your domain
HERE make sure your name servers show up as those provided in your
setup email. If they do not call your registar right away to get it corrected!
to transfer your domain name to Red Apple Hosting
as your domain registrar?
You already have a domain that you registered somewhere else and you want to
move the domain itself physically to us and get hosting to keep everything in
First step is you go to our domains website and open an account to login into
the domain portal. Once you created the account click on transfer on the top
Type in the domain you want to transfer to us.
Please make sure the admin contact email is an active email because an email
will be sent to this email to approve the transfer. You can find out that email
by doing a WHOIS search HERE.
If that is not a current email please go to where you registered the domain and
If you ask, the domain still has 6 months or 2 years left before it expires,
will i lose those? the answer is NO you will not, when you do this transfer it
will add one year on TOP of the current expiration date! So just add one year
to when it expires now!
Once you have processed this look out for an email, approve it and just wait it
out about 24-48 hours for the whole process to occur, if you already approved
the email and you login into your domain control panel and you see the process
is not complete, contact your registrar and ask them why they haven't released
Meanwhile all this is happening feel free to buy your hosting plan and upload
all your files to the server. Remember once you order hosting you have
immediate access to the server via the server's hostname.
If you don't want to move your domain to us, you don't have to. All you have to
do is modify your DNS follow the steps above. But remember that your domain
will expire at some point so it is wiser to add years to the domain and not
wait until the last minute and risk losing your domain!